Improve your Chatbot Responses
Once your Chizy AI Chatbot is live, you can fine-tune its responses to better match your brand and deliver more accurate support. There are two main ways to do this:
Configure Your AI Agent Persona
Adjust how your chatbot communicates with customers by setting its:
Tone of Voice – Friendly, Professional, or another style that fits your brand.
Response Length – Choose between concise answers or detailed explanations.
Emoji Usage – Control how often emojis appear in responses.
Suggest Out of Stock Products – Decide whether your bot should recommend products that are currently unavailable.
These settings help shape your chatbot’s “personality” and customer experience.
Add More Knowledge to Train Your AI Agent
Expand what your chatbot knows by adding information beyond your store’s products and policies.
Go to the Custom Knowledge Base section:
Click + Add Knowledge to manually add common questions and answers.
Or click Import File to upload FAQs, policies, or any document you want your bot to learn from.
This ensures your chatbot can handle more complex or brand-specific customer queries.
How to Access This Page
From the Chizy dashboard, click on Improve Responses.
You will be redirected to this page where you can set up your bot’s characteristics and knowledge base.
✅ With these adjustments, your Chizy AI Chatbot will provide smarter, more personalized, and more accurate responses to your customers.
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