# Upcoming feature: Analytics & insights

### Smarter Decisions with Data

Understanding your customers is key to growing your business. That’s why we’re building **Analytics & Insights**—a powerful dashboard that helps you track performance, customer behavior, and conversation trends.

#### What You’ll Be Able to See

* **Conversation Analytics**\
  Track how many chats are happening, average response times, and customer satisfaction levels.
* **Product Performance**\
  Discover which products get the most engagement and recommendations through Chizy.
* **Customer Insights**\
  View trends in customer questions, buying behavior, and preferences.
* **Bot Effectiveness**\
  Measure how often your AI chatbot resolves queries without human intervention.

#### Why It Matters

With Analytics & Insights, you’ll make **data-driven decisions**—from improving chatbot responses to optimizing product recommendations and marketing strategies.

#### 🚧 Status: Coming Soon

Our team is currently developing this feature, and it will be released in upcoming updates. Soon, you’ll have all the data you need, right inside Chizy.