Privacy Policy

Effective Date: September 9, 2025 Last Updated: September 9, 2025

1. Introduction

Chizy (“Chizy,” “we,” “us,” or “our”) provides the Chizy – AI Chatbot & AI Agents application (the “App”) for merchants using the Shopify platform.

This Privacy Policy explains how we collect, use, and safeguard personal information when you install or use our App in connection with your Shopify store. It also outlines your privacy rights and how you may exercise them.

2. Information We Collect

When you install or use the App, we may collect the following types of information:

From Shopify APIs

  • Store name and contact email

  • Store settings and configurations

  • Data required to provide App functionality (such as product, order, or customer information relevant to chatbot interactions)

Information You Provide Voluntarily

  • Information you submit when contacting our support team (such as name, email, or screenshots)

  • Feedback and feature requests

Automatically Collected Data

  • Cookies, log files, and similar technologies when you access our website or dashboard

  • Usage data and analytics to improve App performance and user experience

3. How We Use Your Information

We process personal information for the following purposes:

  • To operate, configure, and improve the App for your Shopify store

  • To provide customer support and resolve technical issues

  • To enable AI chatbot and automation features

  • To send you relevant product updates or feature announcements (with your consent, where required)

  • To ensure compliance with applicable legal and regulatory obligations

4. Data Storage & Security

Your information is securely stored on trusted servers and retained only for as long as necessary to provide the App or comply with legal requirements.

We apply industry-standard security measures to protect your data. However, no method of transmission or storage is entirely risk-free, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar technologies to:

  • Maintain core App functionality

  • Improve usability and analyze performance

  • Customize the user experience

You may disable cookies in your browser settings, though certain features may not function properly.

6. Third-Party Links

Our App or website may include links to external websites. We are not responsible for the content, policies, or practices of those third parties. We recommend reviewing their privacy policies before sharing personal data.

7. Your Rights

7.1 Under GDPR (for EEA residents)

You may have the right to:

  • Access, correct, or delete your personal information

  • Restrict or object to certain data processing activities

  • Request data portability

  • Withdraw consent where processing is based on consent

7.2 Under CCPA (for California residents)

You may have the right to:

  • Know what personal information we collect and how it is used

  • Request deletion of personal information

  • Opt-out of any sale of personal information (note: Chizy does not sell your data)

  • Be free from discrimination when exercising these rights

7.3 Under Nevada Law

Nevada residents may request to opt-out of the future sale of personal data. Chizy does not sell personal data, but we will honor valid opt-out requests.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

⚖️ By installing or using the Chizy App, you agree to this Privacy Policy. We may update this Policy periodically, and changes will be posted here with an updated effective date.

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