Managing Chatbot Responses

Chizy gives you full control over how your chatbot communicates with customers. By managing chat responses, you can ensure that every conversation is on-brand, helpful, and tailored to your business needs.

✨ Key Capabilities

1. Customize Default Responses

• Update greetings, fallback replies, and closing messages.

• Ensure your chatbot reflects your brand’s tone of voice.

2. Manage FAQs & Quick Replies

• Add, edit, or remove FAQ responses to common questions.

• Create quick reply buttons for faster interactions.

3. Train AI on Custom Content

• Upload business-specific information such as product guides, policies, or service details.

• Let Chizy learn from your content to provide more accurate answers.

4. Set Priority Responses

• Highlight specific answers (e.g., shipping details, return policies) to appear first.

• Avoid irrelevant or outdated information by deactivating unused responses.

5. Monitor & Improve

• Review chat logs to identify gaps or misunderstood queries.

• Continuously update responses to improve accuracy and customer satisfaction.

🚀 Best Practices

• Keep answers short, clear, and friendly.

• Use a consistent tone aligned with your brand.

• Regularly update content to match new policies, products, or promotions.