> For the complete documentation index, see [llms.txt](https://docs.chizy.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chizy.io/policies/refund-policy.md).

# Refund Policy

### Refund Policy

Thank you for choosing **Chizy AI Chatbot**. We’re committed to helping you succeed, and we understand that sometimes things don’t go as planned. Here’s how we handle refunds:

***

#### 1. When Are Refunds Available?

We currently offer a **100% free plan**, including training tokens, so no payment is required to use Chizy. At this time:

* **No payments are processed**, so there’s nothing to refund.
* We may introduce paid plans and pricing tiers in the future, but for now, all features are free and fully accessible.

***

#### 2. Future Paid Plans (Coming Soon)

While our current offering remains free, we plan to launch paid tiers in the future. For paid plans, any refund policy will include:

* A **trial period or satisfaction guarantee**, allowing refunds within a limited timeframe after purchase.
* Refund eligibility in cases of **technical issues** that cannot be resolved.
* Clear guidance on **how to request a refund** and expected processing times.

We’re committed to making future billing transparent and fair—detailed terms will be added when paid plans go live.

***

#### 3. Why We Offer Chizy for Free Now

We want every Shopify store owner to experience Chizy’s potential without risk or cost. By keeping the app free right now, you can:

* Explore features without worry
* Provide feedback that helps us improve
* Access full functionality with no financial commitment

***

#### 4. How to Contact Us for Future Refund Requests

When paid plans are introduced, we’ll make it easy to request refunds:

* Please reach out via **In-app Support** or email us at **<support@chizy.io>**.
* Include relevant details, such as purchase date, plan name, and issue encountered.
* We aim to respond to all refund inquiries within **2 business days**.

***

#### 5. Key Takeaways

<table><thead><tr><th width="185.943115234375">Policy Aspect</th><th>Now (Free Plan)</th><th>Future (When Paid Plans Launch)</th></tr></thead><tbody><tr><td>Payments Required</td><td>None</td><td>Yes</td></tr><tr><td>Refunds Available</td><td>N/A — No payments made</td><td>Yes — according to specific terms</td></tr><tr><td>How to Request</td><td>Not applicable</td><td>Via support channels (details to follow)</td></tr><tr><td>Processing Time</td><td>Not applicable</td><td>Typically within 2 business days</td></tr></tbody></table>

***

#### Final Thought

Chizy is completely free to use—no charges, no trial periods, no hidden fees. When we roll out paid plans, we’ll accompany them with a fair and transparent refund policy. Until then, enjoy Chizy worry-free and reach out anytime for support or questions.