Order Tracking & FAQs

With Chizy AI Chatbot, customers can quickly track their orders and get instant answers to common questions—right inside the chat window.

Order Tracking Made Simple

• Customers enter their Order Number directly in the chat.

• Chizy instantly retrieves the order status from your Shopify store.

• Updates such as “Order Confirmed,” “Shipped,” or “Delivered” are displayed in real-time.

• No need for manual lookups—your customers get the information they need instantly.

Smart FAQs

In addition to order tracking, Chizy can answer frequently asked questions automatically, such as:

• “Do you offer free shipping?”

• “How long does delivery take?”

• “What payment methods do you accept?”

With Order Tracking & FAQs, Chizy becomes your customers’ first point of contact—helping them stay informed while saving your support team valuable time.