# Order tracking & FAQs

With Chizy AI Chatbot, customers can quickly **track their orders** and get instant answers to common questions—right inside the chat window.

#### Order Tracking Made Simple

* Customers enter their **Order Number** directly in the chat.
* Chizy instantly retrieves the order status from your Shopify store.
* Updates such as **“Order Confirmed,” “Shipped,” or “Delivered”** are displayed in real-time.
* No need for manual lookups—your customers get the information they need instantly.

#### Smart FAQs

In addition to order tracking, Chizy can answer **frequently asked questions** automatically, such as:

* *“Do you offer free shipping?”*
* *“How long does delivery take?”*
* *“What payment methods do you accept?”*

<figure><img src="/files/j6u7FTm6cU4ygrvr9BK7" alt="" width="375"><figcaption></figcaption></figure>

With **Order Tracking & FAQs**, Chizy becomes your customers’ **first point of contact**—helping them stay informed while saving your support team valuable time.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.chizy.io/features/core-features/order-tracking-and-faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.