> For the complete documentation index, see [llms.txt](https://docs.chizy.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chizy.io/features/core-features/order-tracking-and-faqs.md).

# Order tracking & FAQs

With Chizy AI Chatbot, customers can quickly **track their orders** and get instant answers to common questions—right inside the chat window.

#### Order Tracking Made Simple

* Customers enter their **Order Number** directly in the chat.
* Chizy instantly retrieves the order status from your Shopify store.
* Updates such as **“Order Confirmed,” “Shipped,” or “Delivered”** are displayed in real-time.
* No need for manual lookups—your customers get the information they need instantly.

#### Smart FAQs

In addition to order tracking, Chizy can answer **frequently asked questions** automatically, such as:

* *“Do you offer free shipping?”*
* *“How long does delivery take?”*
* *“What payment methods do you accept?”*

<figure><img src="https://1174184476-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FweHTDbIY8KN9ZpGbmXz5%2Fuploads%2FwNF4mNhuqkbuFRtjyvSU%2Fimage.png?alt=media&amp;token=80a9b026-c92d-4bc4-8492-2e7cda7b27d8" alt="" width="375"><figcaption></figcaption></figure>

With **Order Tracking & FAQs**, Chizy becomes your customers’ **first point of contact**—helping them stay informed while saving your support team valuable time.