Improve your chatbot response
Once your Chizy AI Chatbot is live, you can fine-tune its responses to better match your brand and deliver more accurate support.
There are two easy ways to start this setting
From Shopify Admin - Apps, click Chizy AI Chatbot -> Training.
From the Chizy dashboard, click Go to Training — you’ll be redirected to the same page where you can configure your bot’s personality, knowledge base, and data preferences.
AI Training
Configure Your AI Agent Persona
Adjust how your chatbot communicates with customers by setting its:
Tone of Voice – Friendly, Professional, or another style that fits your brand.
Response Length – Choose between concise answers or detailed explanations.
Emoji Usage – Control how often emojis appear in responses.
Configure Your AI Behavior
Smart Follow-up - enable if you want Chizy to automatically remind visitors who don’t reply. You can set up the delay time between follow ups, and the number of follow up will be maximum 3 times.
Suggest Out of Stock Products – Decide whether your bot should recommend products that are currently unavailable.
Configure Your AI Knowledge
Expand what your chatbot knows by adding information beyond your store’s products and policies.
Go to the Custom Knowledge Base section:
Click + Add Knowledge to manually add common questions and answers.
Or click Import File to upload FAQs, policies, or any document you want your bot to learn from.
This ensures your chatbot can handle more complex or brand-specific customer queries.
Note: For best results, follow this guide on training with custom knowledge for improved response precision
Additional settings
Exclude Selected Collections
Use this feature to prevent your chatbot from mentioning or recommending certain collections.
What It Does
When a collection is excluded, the chatbot will not mention the collection.
You may consider to exclude below collections
Internal or staff-only collections – Used for inventory or internal testing.
Work-in-progress collections – Not yet ready for public viewing.
Restricted or age-gated products – Require special verification.
Seasonal or archived collections – Old campaigns or discontinued products.
Channel-specific collections – For wholesale, B2B, or other sales channels.
Test collections – Created for experiments or QA purposes.
Steps:
Browse your available collections in the list.
Select the collections you want to exclude.
Click Save to apply your changes.
Note: Excluding a collection only affects chatbot behavior — your collections and products remain visible in your Shopify store unless hidden by other visibility settings.
✅ With these adjustments, your Chizy AI Chatbot will provide smarter, more personalized, and more accurate responses to your customers.
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