# Improve your chatbot response
Once your Chizy AI Chatbot is live, you can fine-tune its responses to better match your brand and deliver more accurate support.
There are two easy ways to start this setting
* From Shopify Admin - Apps**,** click **Chizy AI Chatbot -> Training.**
* From the Chizy dashboard, click **Go to Training** — you’ll be redirected to the same page where you can configure your bot’s personality, knowledge base, and data preferences.
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## AI Training
{% stepper %}
{% step %}
### **Configure Your AI Agent Persona**
Adjust how your chatbot communicates with customers by setting its:
* **Tone of Voice** – Friendly, Professional, or another style that fits your brand.
* **Response Length** – Choose between concise answers or detailed explanations.
* **Emoji Usage** – Control how often emojis appear in responses.
{% endstep %}
{% step %}
### **Configure Your AI Behavior**
* **Smart Follow-up** - enable if you want Chizy to automatically remind visitors who don’t reply. You can set up the delay time between follow ups, and the number of follow up will be maximum 3 times.
* **Suggest Out of Stock Products** – Decide whether your bot should recommend products that are currently unavailable.
{% endstep %}
{% step %}
### **Configure Your AI Knowledge**
Expand what your chatbot knows by adding information beyond your store’s products and policies.\
Go to the **Custom Knowledge Base** section:
* Click **+ Add Knowledge** to manually add common questions and answers.
* Or click **Import File** to upload FAQs, policies, or any document you want your bot to learn from.
This ensures your chatbot can handle more complex or brand-specific customer queries.
*Note: For best results, follow* [*this guide*](/quick-setup-guide/help-your-chatbot-get-smarter-over-time.md) *on training with custom knowledge for improved response precision*
{% endstep %}
{% endstepper %}
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### Additional settings
#### 1. Order Tracking Method
With access to your Shopify store data, our AI supports automated order tracking directly within the chat. You can configure which details customers must provide to retrieve their order information.
This setting allows you to balance security and convenience based on your store’s needs.
**Available Tracking Methods**
1\. Email and Order Number (Default)\
2\. Order Number Only\
3\. Order Number and Phone Number
💡 **Tip:** Choose the method that best aligns with your store’s security requirements and desired customer experience.
#### 2. Exclude Selected Collections
Use this feature to prevent your chatbot from mentioning or recommending certain collections.
**What It Does**
When a collection is excluded, the chatbot will not mention the collection.
**You may consider to exclude below collections**
* **Internal or staff-only collections** – Used for inventory or internal testing.
* **Work-in-progress collections** – Not yet ready for public viewing.
* **Restricted or age-gated products** – Require special verification.
* **Seasonal or archived collections** – Old campaigns or discontinued products.
* **Channel-specific collections** – For wholesale, B2B, or other sales channels.
* **Test collections** – Created for experiments or QA purposes.
**Steps:**
1. Browse your available collections in the list.
2. Select the collections you want to exclude.
3. Click **Save** to apply your changes.
*Note: Excluding a collection only affects chatbot behavior — your collections and products remain visible in your Shopify store unless hidden by other visibility settings.*
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✅ With these adjustments, your Chizy AI Chatbot will provide smarter, more personalized, and more accurate responses to your customers.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.chizy.io/quick-setup-guide/improving-your-chatbot-responses.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.