Set up your store contact

To make sure customers can always reach your support team, Chizy allows you to add direct contact information. This ensures that if the chatbot cannot resolve an issue, your shoppers still have an easy way to connect with you.

You can find this setting in Chizy Admin > Settings.

1. Support Email

• Enter your store’s customer support email.

• Example: [email protected]

• Customers can use this for inquiries, returns, or follow-ups.

2. Phone Number

• Add a phone number where customers can call your support team.

• Use international format for best results (e.g., [phone]).

• This builds trust by showing shoppers they can reach a real person.

3. WhatsApp Number

• Enter your WhatsApp business number for direct messaging.

• Example: [phone]

• Customers can quickly reach you via their favorite messaging app.

Why Add Store Contact?

• Provides a human support option alongside the chatbot.

• Builds trust and transparency with customers.

• Reduces abandoned conversations by offering multiple ways to connect.

✅ Once you’ve filled in the fields, click Save to activate the contact details in your chatbot.