# Getting your chatbot ready for Black Friday

Chizy already knows your store, but it won’t automatically pick up on seasonal sales, promo codes, or shipping deadlines. By adding such details in Chizy → Training, your chatbot can give accurate, helpful answers for this upcoming Black Friday.

We’ve included a table to guide you on which topics and information are most useful for your store. You can fill in the “**Content**” column with details that fit your store.

<table><thead><tr><th width="46.222900390625">#</th><th width="125.2374267578125">Category</th><th width="147.5115966796875">Topic</th><th>Content Example</th><th>This helps answer:</th></tr></thead><tbody><tr><td>1</td><td><strong>Discounts &#x26; Promo Codes</strong></td><td>Black Friday Discount Code</td><td>Our Black Friday code <strong>BFCM25</strong> gives <strong>25% off all items</strong> until <strong>Nov 30</strong>.</td><td>“Do you have a Black Friday discount?” / “What’s the code?”</td></tr><tr><td>2</td><td><strong>Discounts &#x26; Promo Codes</strong></td><td>Discount Conditions</td><td>The discount applies to full-priced items only and can’t be combined with other offers.</td><td>“Why can’t I use the code?” / “Does it apply to sale items?”</td></tr><tr><td>3</td><td><strong>Discounts &#x26; Promo Codes</strong></td><td>How to Apply Code</td><td>Enter <strong>BFCM25</strong> at checkout under the “Promo Code” box.</td><td>“Where do I enter the code?” / “Why isn’t my code working?”</td></tr><tr><td>4</td><td><strong>Shipping &#x26; Delivery</strong></td><td>Standard Delivery Time</td><td>Orders usually arrive in <strong>3–5 business days</strong>, but may take longer during Black Friday week.</td><td>“How long will delivery take?”</td></tr><tr><td>5</td><td><strong>Shipping &#x26; Delivery</strong></td><td>Christmas Delivery Cutoff</td><td>To receive orders before Christmas, please order by <strong>Dec 15</strong>.</td><td>“Will my order arrive before Christmas?”</td></tr><tr><td>6</td><td><strong>Sale Timing</strong></td><td>Sale Start &#x26; End Dates</td><td>Our Black Friday sale runs from <strong>Nov 25 to Nov 30</strong>.</td><td>“When does your Black Friday sale start/end?”</td></tr><tr><td>7</td><td><strong>Sale Timing</strong></td><td>Flash Deals or Time-Specific Offers</td><td>New flash deals drop every <strong>6 hours</strong> during the sale period.</td><td>“Do you have hourly or limited-time deals?”</td></tr><tr><td>8</td><td><strong>Returns &#x26; Policies</strong></td><td>Return Policy for Sale Items</td><td>Items purchased during Black Friday can be returned within <strong>14 days</strong> of delivery.</td><td>“Can I return sale items?”</td></tr><tr><td>9</td><td><strong>Returns &#x26; Policies</strong></td><td>Extended Holiday Returns</td><td>Purchases made between <strong>Nov 20 – Dec 31</strong> can be returned until <strong>Jan 15</strong>.</td><td>“Can I return after New Year?”</td></tr><tr><td>10</td><td><strong>Hot Deals &#x26; Bestsellers</strong></td><td>Featured Products</td><td>Check out our top-selling items: <strong>Gift Sets, Christmas Ornaments, and Collectible Toys</strong>.</td><td>“What are your bestsellers?”</td></tr><tr><td>11</td><td><strong>Hot Deals &#x26; Bestsellers</strong></td><td>Exclusive Offers</td><td>Enjoy <strong>Buy 1 Get 1 Free</strong> on all skincare sets during Black Friday!</td><td>“Do you have special bundles or deals?”</td></tr></tbody></table>

*Extra tips: Follow* [*this guide*](/quick-setup-guide/help-your-chatbot-get-smarter-over-time.md) *on training with custom knowledge for improved response precision.*


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