Getting your chatbot ready for Black Friday
Chizy already knows your store, but it won’t automatically pick up on seasonal sales, promo codes, or shipping deadlines. By adding such details in Chizy → Training, your chatbot can give accurate, helpful answers for this upcoming Black Friday.
We’ve included a table to guide you on which topics and information are most useful for your store. You can fill in the “Content” column with details that fit your store.
1
Discounts & Promo Codes
Black Friday Discount Code
Our Black Friday code BFCM25 gives 25% off all items until Nov 30.
“Do you have a Black Friday discount?” / “What’s the code?”
2
Discounts & Promo Codes
Discount Conditions
The discount applies to full-priced items only and can’t be combined with other offers.
“Why can’t I use the code?” / “Does it apply to sale items?”
3
Discounts & Promo Codes
How to Apply Code
Enter BFCM25 at checkout under the “Promo Code” box.
“Where do I enter the code?” / “Why isn’t my code working?”
4
Shipping & Delivery
Standard Delivery Time
Orders usually arrive in 3–5 business days, but may take longer during Black Friday week.
“How long will delivery take?”
5
Shipping & Delivery
Christmas Delivery Cutoff
To receive orders before Christmas, please order by Dec 15.
“Will my order arrive before Christmas?”
6
Sale Timing
Sale Start & End Dates
Our Black Friday sale runs from Nov 25 to Nov 30.
“When does your Black Friday sale start/end?”
7
Sale Timing
Flash Deals or Time-Specific Offers
New flash deals drop every 6 hours during the sale period.
“Do you have hourly or limited-time deals?”
8
Returns & Policies
Return Policy for Sale Items
Items purchased during Black Friday can be returned within 14 days of delivery.
“Can I return sale items?”
9
Returns & Policies
Extended Holiday Returns
Purchases made between Nov 20 – Dec 31 can be returned until Jan 15.
“Can I return after New Year?”
10
Hot Deals & Bestsellers
Featured Products
Check out our top-selling items: Gift Sets, Christmas Ornaments, and Collectible Toys.
“What are your bestsellers?”
11
Hot Deals & Bestsellers
Exclusive Offers
Enjoy Buy 1 Get 1 Free on all skincare sets during Black Friday!
“Do you have special bundles or deals?”
Extra tips: Follow this guide on training with custom knowledge for improved response precision.
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